Ordering

ORDERING METHODS:

At E. C. Kraus we want you to place the order in a way that's comfortable to you. That's why we have provided several ways for you to place your order with us. You can place your order by:

  • Website -- www.eckraus.com
  • Phone -- 1-800-353-1906
  • FAX -- 1-816-254-7051
  • Postal Mail -- P.O. Box 7850, Independence, MO 64054

 

PAYMENT METHODS:

WEB ORDER:

Orders placed on our website can be paid for by either: Visa, MasterCard, Discover, American Express or Paypal.

TELEPHONE ORDERS:

Orders placed by phone during office hours at 1-800-353-1906 can be paid for by either: Visa, MasterCard, Discover, American Express or eCheck (check by phone).

MAILED ORDERS:

Orders that are sent in by postal mail to E. C. Kraus at: PO Box 7850, Independence, MO 64054 can be paid for by either: Visa, MasterCard, Discover, American Express, check or money order. Please do not send cash.

FAXED ORDERS:

Orders that are placed by FAX to 1-816-254-7051 can be paid for by either: Visa, MasterCard, Discover or American Express.

PURCHASE ORDERS:

Sorry, but we do not accept purchase orders at this time.

NO SALES TAX:

E. C. Kraus does not collect the sales tax for any purchases made from outside of the state of Missouri. All Missouri orders are subject to a sales tax of 7.725%.

SENDING TO MULTIPLE ADDRESSES:

Orders that have items needing to ship to more than one address will need to be placed with our Customer Care Team at 1-800-353-1906 during office hours.

PRODUCT AVAILABILITY:

Very rarely do we run out-of-stock of an item. We have an in-stock rate that is well over 99%. In those rare instances when we do fall short of stock on a particular item, we will temporarily remove that item from our website. Once the item is in-stock again, we will promptly make it available on our website.

Because of this it is possible to see an item available in our catalog that is not listed on our website for a period of time. This would be an indication that the item is currently out of stock. This also means that any item listed on our website is in stock and will ship promptly.

EMAIL CONFIRMATIONS:

Before you can receive any email confirmations we will need to have your email address on file. This will always be the case if the order was placed on our website. An email address is required to set up an on-line account. If the order is placed by a different method such as phone or postal mail, you will need to optionally provide us with your email address if you wish to receive email confirmations.

ORDER EMAIL CONFIRMATIONS:

Email order confirmations are sent only if an order is placed on our website. If the order was placed by phone, mail or FAX you will not receive an order confirmation.

TRANSACTION EMAIL CONFIRMATIONS:

If the order was paid for by either: Visa, MasterCard, Discover, American Express, eCheck or Paypal, you will receive a transaction confirmation once your account is charged, regardless of how the order was placed.

SHIPPING EMAIL CONFIRMATIONS:

You will receive a shipping confirmation email regardless of how the order was placed, paid for, or shipped.

I AM NOT RECEIVING ANY EMAILS!:

If you are not receiving emails it may be because they are being blocked by your email service provider, or they are being put directly into your email trash folder or similar. To help facilitate the receipt of your confirmation emails, you can put our email address in your email address book. Our email address is customerservice@eckraus.com. Adding this address to your address book will help to allow our confirmation emails to go directly into your email Inbox.