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| Home > Customer Care > Shipping & Handling |
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Customer Care Center
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> SHIPPING & HANDLING
Shipping Methods:
All orders placed with E. C. Kraus will be shipped by either the U. S. Post Office or United Parcel Service.
 
Free Shipping:
Orders totaling more than $25.00 will be shipped for FREE. This applies only to orders to be shipped within the 48 adjoining states. Your order will be shipped by either First Class Mail or Priority Mail through the U.S. Post Office, or by UPS Ground. How the order ships depends on the size and weight of the package and the distance it is to be delivered.
If you have a preference as to which of these shipping methods are used, there may be a nominal fee to cover any difference in cost between how you would like the package shipped versus how we normally would have shipped it.
For orders totaling less than $25.00 there is a flat $3.00 shipping charge for delivery to the 48 adjoining states.
Packaging Charge
There is a one-time $2.00 packaging charge that applies to each order. This charge is for the materials used to pack your order such as boxes, cushioning, labels, tape, etc.
Shipping And Delivery Times: |
We take pride in the urgent way we handle orders. All orders are shipped either the same day they are placed or the next business day. An exception to this would be "Special Order" items. These items are shipped the same day we receive them.
If your order was shipped by UPS Ground, you can expect to receive it in 1 to 4 business days. If your |
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order was shipped by either First Class Mail or Priority Mail through the U. S. Postal Service, you can expect to receive your order in 2 to 6 days, including Saturdays.
The above times are for orders shipping to the 48 adjoining states. For orders shipping to Alaska, Hawaii and U.S. Possessions it will take between 6 and 14 days.
The above chart shows expected shipping times for order that are shipped by United Parcel Service.
Expedited Shipping:
We offer Next Day Air and 2nd Day Air through United Parcel Service (UPS). Call our Customer Care Team at 1-800-353-1906 during office hours for pricing.
If your order qualifies for free shipping you will only be charged for the difference between the cost of the expedited shipping and regular shipping. If your order does not qualify for free shipping you will be charged the full amount of the expedited shipping.
Tracking Your Shipment:
Shipping confirmations are sent by email either the same day the order ships or the next business day. These confirmation emails will have information needed to track your order shipping progress, including the tracking number and links to the appropriate site for tracking.
Alaska, Hawaii & U.S. Possessions: |
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We welcome orders from the U.S. outer regions. All orders are shipped by either Priority Mail or by Standard Parcel Post through the U.S. Post Office.
If your order totals to $25.00 or more, you will only be charged for the difference between the total cost of shipping your order and the cost of shipping your order within the 48 adjoining states. If your totals to less than $25.00, you will be charged the full amount of shipping. |
Shipping Limitations
Unfortunately, we are unable to ship some items to Alaska, Hawaii and U.S. Possessions. This is usually due to either issues with weight, size or breakage.
Items that fall under this category are labeled as such both on the website and in the catalog.
APO & FPO Military Addresses:
SPECIAL NOTE: Due to an extremely high number of missing packages, we are suspending all shipments to military addresses until further notice. Over the last few months the number of packages that have gone missing or confiscated by either the U.S. Postal Service or a foreign customs entity has risen dramatically. Based on this information we are unable to provide service to military addresses of any kind at this time.
Canada & International Orders:
At this time we do not ship orders to Canada and other countries. We only ship to the 50 U.S. States and U.S. Possessions.
Home > Customer Care > Shipping & Handling
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Can't Find The Answer? |
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| Our friendly customer care representatives are always happy to help you. |
1-800-353-1906
Monday - Friday 8 am - 5:30 pm
Saturdays 9 am-1 pm
(Central Standard Time)
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| Copyright © Kraus Sales, L.L.C. 2002 - 2009. All Rights Reserved. |
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